This report shows all user event history for a defined date range.
- Username – the user’s email address.
- System type – will display as ‘iOS or ‘Management Tool’ depending on where the event took place.
- Event – the type of events logged for users of the icomply Management System and App (please see table below for details).
- Additional – each event has includes specific additional details (see table below for details).
- Time Stamp – Where system type is ‘Management Tool’ this is the date and time the event occurred. Where system type is “iOS” this is the date and time the event occurred from the user’s iPad.
- Server Received Date – This will only ever be populated for iOS system type events and shows the date and time the event was received from the User’s iPad by our server.
- iOS Version – This will only ever be populated for iOS system type events and shows the version of iOS running on the users iPad at the time the event took place.
| Name | Description | Additional | System Type |
| User_accepted_update | the user chose the ‘Update Now’ option when notified that an update to their document portfolio on their iPad was available | N/A | iOS |
| Doc_Delete | an SPC has been removed from a user’s iPad as a result of either a ‘manual update’ or a ‘accepted update’ | N/A | iOS |
| Doc_View | a user has viewed an SPC on their iPad | emc document ID & Title | iOS |
| Docs_Requested | The app has requested content from the management system following a user request. (Note: this can only occur if an update is available AND the user clicked the ‘update’ button or the ‘update now’ button) | Number of documents requested | iOS |
| Docs_requested_app | The app has requested content from the management system via BAR | ||
| Document_Update_Failed | a new or updated document download fails, or a document removal fails - if this failure recurs multiple times please contact servicedesk@datapharm.com | N/A | iOS |
| Document_Update_Failed_No_Data | An attempt to update document(s) on the iPad failed as the wifi connection does not have internet access (Note: this is likely to occur on public networks where login is required) | N/A | iOS |
| Document_Update_Failed_No_Connectivity | An attempt to update document(s) on the iPad failed as it did not have any connectivity | N/A | iOS |
| Download_Confirmed | a document and its related assets (e.g. images) has been successfully downloaded following a user request and is viewable on the iPad | emc document ID & Title | iOS |
| Download_Confirmed_app_req | A document and its related assets have been successfully downloaded following a BAR request | ||
| Email SPC Button | the user has pressed the ‘email SPC’ button | Document Title | iOS |
| Log In | the user has logged into the icomply App | N/A | iOS |
| Log Out | the user has logged out of the icomply App | N/A | iOS |
| Manual Update | the user has pressed the ‘update’ button on any page of the iPad App and initiated call for updates, if available | N/A | iOS |
| Outage | the user has viewed an SPC on their iPad when a more recent version was available to them | N/A | iOS |
| Rejected Update | the user chose the ‘Update Later’ option when notified that an update to their document portfolio on their iPad was available | N/A | iOS |
| Request SPC Button | the user has pressed the ‘request SPC’ button | N/A | iOS |
| Update_Notification_Received | the user was notified on their iPad that an update to their portfolio was available | Document Ids of all documents included | iOS |
| Access_granted | an SPC was assigned to a user’s account | emc document ID & Title | Management System |
| Access_Rescinded | a SPC assignment was removed from a user | emc document ID & Title | Management System |
| Create Group | an administrative user has created a group | Group Name | Management System |
| Create User | when a user is created from the ‘create new user’ page | Username | Management System |
| Download_Confirmed | confirmation from the iPad that a document and its related assets (e.g. images) has been successfully downloaded and is viewable on the iPad | emc document ID & Title | Management System |
| Log In | a user has logged into the management system | N/A | Management System |
| Log Out | a user has logged out of the management system | N/A | Management System |
| Mgtsystem_Notified_of_Change | an SPC assigned to a user has been updated on emc | emc document ID & Title | Management System |
| Unsuspend User | a user access rights have been re-instated | Username | Management System |
| Update_Notification_received | the user was notified on their iPad that an update to their portfolio was available | emc document ID & Title | Management System |
| Serve_Document | The time and date at which the server received a download request from a user’s device. | emc document ID & Title | Management System |